Almost every child has heard or read the famous legend of George, the
dragon slayer. A gallant knight of the Middle Ages, George voluntarily rescued
a king’s daughter by attacking a poisonous, fire-breathing dragon that was
about to eat her. Other knights had earlier tried and failed to rescue similar
damsels in distress. Only George found the answer: attack the dragon where it
was weakest, beneath its wings where there were no armor-like scales to
protect it.
George’s success in slaying the dragon was an ultimate act of client
service; he went above and beyond the call of duty in assisting the king and
saving his daughter. And there’s a lesson in his tale for real estate
licensees: rendering better service helps them earn and strengthen
consumers’ trust … trust that usually gains them both repeat and referral
business.
“Slaying Dragons” covers a series of specially chosen topics that show how
licensees can anticipate client needs before they are voiced, how they can
keep minor problems from becoming major ones, and what local, state and
national resources are available to make clients’ quest of home ownership
easier to undertake.
“Slaying Dragons” is a presentation developed by Polley Associates, based
on court documents, authoritative industry research, professional real estate
expertise, and recent news events and writings.
This is a half-day course. It fulfills 3-1/2 hours of the 14 hours of
mandatory continuing education (MCE) required by the Pennsylvania State Real
Estate Commission for salesperson's or broker's license renewal.
