Limits of liability

In all circumstances, Polley Associates’ liability to issue refunds or apply credits for products, classes, or courses for any reason is limited solely to the original purchase amount or, if applicable, the unused portion of credit remaining, within 12 months of the original purchase date.

Class or course reservations

Polley Associates reserves the right at its discretion to limit class enrollments. All enrollments are accepted on a first-paid, first-confirmed basis. A student has not reserved a place in a class until registration is complete and the appropriate tuition is paid in full.

Class cancellation refunds

Polley Associates may find it necessary to cancel classes or courses at its discretion. If this should occur, students will be notified and all fees will be refunded or transferred based on the student’s request.

Should classes or courses be canceled due to events, activities, conflicts, or circumstances beyond the control of Polley Associates, tuition and fees will be refunded, less a $15 per course refund fee. As an alternative, transfers to other course options of the same price will be honored for no fee provided the student contacts Polley Associates a minimum of 18 hours before the scheduled class.

Any Materials and/or shipping costs are non-refundable and non-returnable. There are no exceptions.

Pre-licensure Tuition payments, withdrawals, refunds (Classroom & Livestream)

Transfer Policy:

• Tuition can be transferred toward another course for no fee one time for up to one year from the originally scheduled course, provided appropriate notice of at least 72 hours is provided.
• A transfer fee of $15 will apply to a second transfer request within the one year time frame.
• A transfer fee of $25 will apply to all subsequent transfer requests within the one-year time frame.
• A student may also be required to purchase new materials if there are any changes between the original course scheduled and their transfer option. Charges vary based on materials.
• The student is responsible for any price difference if applicable, at the time of transfer, including tuition pricing changes due to the transfer.
• Only the original registrant can use credit.

Refund Policy: 

• Tuition can be refunded, less a $15 processing fee with at least a one week notice prior to the original course start time.
• Refund requests with less than one week’s notice, but prior to the course start time are subject to a $25 Withdraw Fee, as well as the $15 processing fee.
• Refund requests made after the class start time, but prior to the start of the second session of a course are subject to a $50 Withdraw Fee, as well as the $15 processing fee.
• There are no refunds after the beginning of the second class session.
• There are no refunds on any non-credit courses within a package purchase. See below for more information.

Any Materials and/or shipping costs are non-refundable and non-returnable. There are no exceptions.

Pre-licensure Tuition payments, withdrawals, refunds (Self-Paced Online)

• Self-paced classes can be refunded for up to two weeks from the original purchase date, as long as the course has not been completed at that time. After two weeks, there is no refund for any self-paced course option.
• Students have access to complete the courses in full for six months from the date of purchase.
• Extensions can be purchased in increments of four months for $50 fee after the initial expiration. Extensions are guaranteed as an option for up to one year.
• If possible, extensions may be done for up to two years, with the exception of course changes that deem it impossible. However, no course access will be granted past two years from the original course purchase date.

Non-credit program class payments, withdrawals, and refunds

• Tuition credit is valid for one year from original course date.
• No refund is provided for any reason for Career Start Post Licensure non-credit courses.
• No refund is provided for any reason for any Exam Prep programs.
• All non-credit courses may be transferred once for no fee within one year of the originally scheduled course date.
• A transfer fee of $15 will apply to a second transfer request within the same one-year time frame
• A transfer fee of $25 will apply to all subsequent transfer requests within the one-year time frame.
• Credit can only be used by the original registrant.

Continuing education and recertification Tuition payments, withdrawals, and refunds

Payments in full are due upon registration for any continuing education or recertification class or course.

No refunds will be made for any continuing education or recertification classes.

• Students who expect they will not or cannot attend scheduled continuing education or recertification classes for any reason must notify Polley Associates at least 24 hours in advance by phone or e-mail.
• Failure to provide advance notification, or failure to complete a scheduled class or course in its entirety, may result in tuition forfeiture. This is considered a No Show, and is not subject to transfer or refund.
• Students can transfer a course once for no fee within one year of the original course date. The student is responsible for any payment difference at the time of transfer. Credit can only be used by the original registrant.
• A transfer fee of $15 will apply to a second transfer request within the same one-year time frame (must provide appropriate notice as listed above).
• A transfer fee of $25 will apply to all subsequent transfer requests within the one-year time frame (must provide appropriate notice as listed above).

Special CE Note: Those electing for our PA/NJ Dual State Continuing Education Package must attend all sessions as scheduled to receive ANY credit. Attendance of only one day or any partial time of this package may not be able to provide any credit. Each cycle has differing requirements, so this package is unique in its timing and approvals. Reach out with questions via phone or email PRIOR to registering for a course.

Participation in live-streamed courses utilizing digital materials

At registration, students participating in live-streamed classes or courses will be notified that they must have the ability to either view materials digitally throughout the course or print a copy of materials for their use. (PDF)

Digital materials will be sent to registered participants via e-mail no fewer than 24 hours before the course start date and time. Many live-streamed classes provide digital PDF copies of materials.

If you require printed materials to be sent for a class that provides only digital materials, you must be registered in full no fewer than 10 days before the course start date and time, and contact Polley Associates via phone to pay an additional fee for printing, shipping, and handling. Prices vary based on the course.

Student identifications and documentation

To ensure Polley Associates complies with various regulatory requirements, students attending any classes or courses may be asked to provide, upon demand, photographic proof of identity such as a current driver’s license, state or military identification, or other similarly suitable documentation. They also may be required to complete and sign an enrollment agreement and complete an end-of-class or end-of-course survey.

Returned check charges

There is a $100 charge for returned checks.

Other applicable policies

Other enrollment and refund limitations or exceptions may apply.

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1) Polley Associates (also identified herein as “we” and “us” and “our”) has adopted a set of information management guidelines that serve as the basis for our customer relationships. These guidelines have been developed with the recognition that technologies employed by Polley Associates – including, but not limited to, the Internet, audio and video communication, and postal and electronic mail and text delivery – are rapidly evolving. Accordingly, these guidelines are subject to change. Changes will be posted on Polley Associates’ website(s).

2) Polley Associates respects the privacy of anyone expressing interest in or purchasing its services or products, or visiting its websites. In contacts with the public, no effort is made to identify individuals without their knowledge.

3) When individuals request information about Polley Associates’ services or products, we may require them to supply address, telephone, e-mail or other personal information that allows us to send, by various means of transmission, materials intended to fulfill that request.

4) When individuals purchase Polley Associates’ services or products, we may require them to supply address, telephone, e-mail or other personal information in order to process purchases, as well as personal financial information needed to complete a transaction. Because some of our services or products involve either or both regulations and/or licensure in various states; third-party processing of financial transactions, and in some cases third-party vendor provision of those services or products, individuals by virtue of a purchase acknowledge and give us their implicit approval to disseminate information we collect to public or private agencies or organizations as we may deem necessary.

5) When individuals visit a Polley Associates’ website, we may require them to supply – as part of a registration or entry process — address, telephone, e-mail or other personal information before using the site or a portion of it. Polley Associates also may employ “cookies” to anonymously track web site visitors and their site usage for our own internal analytical purposes.

6) On occasion, Polley Associates also may collect additional personal information from website users in optional contest and survey forms. On these occasions some personal information we request is voluntary.

7) No personal information collected as cited in the above-mentioned paragraphs is shared with unrelated third parties (except as specified in Numbered Paragraph 4 of this statement, or unless we are compelled to do so by law). No personal information collected as cited in the above-mentioned paragraphs is sold to third parties.

8) Demographic information provided to Polley Associates may be combined with other information, including but not limited to website usage reports, to profile, in aggregate form, our customers and website users, and their preferences in Polley Associates’ services, products, and website content and advertising. Profiles may be used for product development purposes. With website visitors, Polley Associates also logs browser domain names and IP addresses (the location of your computer on the Internet), but not e-mail addresses unless voluntarily supplied, for systems administration and troubleshooting, and to determine in the aggregate what pages users access or visit. This information may be disclosed to advertisers or other partners in aggregate form only.

9) Polley Associates may use the postal or e-mail addresses it collects to periodically send promotional mail or e-mail about services or products it offers. Polley Associates may contact individuals regarding their account status or changes to their registrations.

10) Upon request, Polley Associates will remove the names of and information about individuals from its promotional mail or e-mail databases. Individuals also can indicate, either at the time information is submitted or after such promotional mail or e-mail is received, that they do not wish to receive such promotional mail or e-mail from Polley Associates. We will change or correct personal information that the individuals who submitted such information state is erroneous.

Polley Associates is not responsible for the services, products, privacy policies or content of its partners, advertisers, vendors, or of websites to which it may link.

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Course Registrations

Polley Associates does NOT permit unregistered or unpaid individual to monitor its classes. Those in a course must be registered student. No registration is completed without payment in full.

Cancellations due to inclement weather

Polley Associates may be required to cancel a class or classes due to inclement weather. We’ve made it easy for our students to know which, if any, classes are canceled.

Barring any exceptional weather-related circumstances, we will post a notice banner on our website, as well as send an email to your email address on file.

We try our best to send out notices at least 90 minute prior to the start of the class. Unexpected or extreme weather situations may make that not possible.

Children

Children under age 18 are NOT permitted in Polley Associates’ classrooms. They also are NOT permitted to participate in any other form of course delivery.

Classroom Conduct

Polley Associates reserves the right to refund tuition fees and refuse continued admission to any class if a learner disrupts the learning atmosphere of the classroom.

The responsibility for learning is shared between the student and Polley Associates. Students are expected to maintain the decorum of the classroom and refrain from any behavior that creates a negative learning environment.

For Zoom classes, driving is strictly prohibited during class. You will be removed and may not be readmitted. Camera is required for attendance purposes, and no behavior that would be deemed unacceptable in one of our physical classrooms will be allowed during a Zoom class. Although an online classroom, it is still a classroom environment.

Transcript distributions

Transcripts are emailed within one week of our office receiving the class data from the instructor, so typically within 10 business days maximum. Transcripts are sent via email at that time.

You may request a paper copy of your transcript once for no fee by emailing polley@polleyassociates.com or calling us at (610) 353-6776. Duplicate transcripts may incur a fee.

Examination grading and re-takes

Salesperson

Should a learner fail a salesperson pre-licensure end-of-course exam, a re-take exam will be mailed to the address on file of the learner, if appropriate and not prohibited by regulatory agencies or course providers. Reissues of retakes will incur a fee after one year; if the student misplaced or lost the exam; as well as if the address to provided to Polley Associates was inaccurate at the time of registration. No retakes will be issued, even for a fee, after 48 months have passed from the original course.

Pre-Broker

Should a learner fail a broker pre-licensure end-of-course exam, the retake may be completed once for no fee via a Zoom proctor or scheduled at our main business office in Newtown Square. Additional attempts may incur a proctoring fee of $25 per attempt. Per our course completion policy, students have one year to complete the retake exams.

Inquiries and correspondence

Please direct all inquiries to Polley Associates, 3129 West Chester Pike, Newtown Square, PA 19073-4107. Phone: 610-353-6776 or 800- 220-2789. E-Mail: Polley@PolleyAssociates.com.

Questions

Instructors encourage questions from learners during class sessions. Questions should be brief and pertinent to the subject being discussed. Personal questions must be held for the end of class.

Special requests and accommodations

Learners must advise Polley in advance of special accommodations they are requesting in advance of the start of their course. We will do our best to accommodate reasonable requests. Please reach out directly to our main office via phone or email.

Substitutions

Polley Associates reserves the right to change textbooks, class dates and times, course delivery methods, instructors and/or outlines at its sole discretion.

Use of calculators, computers, and handheld and mobile devices

Only battery-powered and noiseless devices are permitted, only with an instructor’s permission, and only so long as such devices do not prove to be a distraction to the instructor, any other individuals, or the class as a whole.

Use of recording equipment

Using of any device to record a class session in any manner is NOT permitted.

Use of tobacco, alcohol, or illegal substances

Use of tobacco in any form, or the consumption or use of alcohol or illegal substances in any form, is NOT permitted in any Polley Associates facility, including during our Zoom sessions.

Health Concerns

By entering the classroom, you are agreeing to the parameters for the operation that have been established in compliance with PA Department of Health Guidelines. Just as we cannot guarantee you would not be exposed to any other type of communicable viruses, such as the flu, we cannot guarantee it here. By attending a classroom-based course, you accept responsibility for this risk and agree to not hold Realty Seminars, Inc., Polley Associates, or any of its employees or contractors liable for any illness or injury. 

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