When making a purchase through Polley Associates for courses, materials, or other services, you agree to be bound by these policies:
Limits of liability
In all circumstances, Polley Associates’ liability to issue refunds or apply credits for products, classes, or courses for any reason is limited solely to the original purchase amount or, if applicable, the unused portion of credit remaining, within 12 months of the original purchase date.
Class or course reservations
Polley Associates reserves the right at its discretion to limit class enrollments. All enrollments are accepted on a first-paid, first-confirmed basis. A student has not reserved a place in a class until registration is complete and the appropriate tuition is paid in full.
Class cancellation refunds
Polley Associates may find it necessary to cancel classes or courses at its discretion. If this should occur, students will be notified and all fees will be refunded or transferred based on the student’s request.
Should classes or courses be canceled due to events, activities, conflicts, or circumstances beyond the control of Polley Associates, tuition and fees will be refunded, less a $15 per course refund fee. As an alternative, transfers to other course options of the same price will be honored for no fee provided the student contacts Polley Associates a minimum of 18 hours before the scheduled class.
Any Materials and/or shipping costs are non-refundable and non-returnable. There are no exceptions.
Pre-licensure Tuition payments, withdrawals, refunds (Classroom & Livestream)
Transfer Policy:
- Tuition can be transferred toward another course for no fee one time for up to one year from the originally scheduled course, provided appropriate notice of at least 72 hours is provided.
- A transfer fee of $15 will apply to a second transfer request within the one year time frame.
- A transfer fee of $25 will apply to all subsequent transfer requests within the one-year time frame.
- A student may also be required to purchase new materials if there are any changes between the original course scheduled and their transfer option. Charges vary based on materials.
- The student is responsible for any price difference if applicable, at the time of transfer, including tuition pricing changes due to the transfer.
- Only the original registrant can use credit.
Refund Policy:
- Tuition can be refunded, less a $15 processing fee with at least a one week notice prior to the original course start time.
- Refund requests with less than one week’s notice, but prior to the course start time are subject to a $25 Withdraw Fee, as well as the $15 processing fee.
- Refund requests made after the class start time, but prior to the start of the second session of a course are subject to a $50 Withdraw Fee, as well as the $15 processing fee.
- There are no refunds after the beginning of the second class session.
- There are no refunds on any non-credit courses within a package purchase. See below for more information.
Any Materials and/or shipping costs are non-refundable and non-returnable. There are no exceptions.
Pre-licensure Tuition payments, withdrawals, refunds (Self-Paced Online)
- Self-paced classes can be refunded for up to two weeks from the original purchase date, as long as the course has not been completed at that time. After two weeks, there is no refund for any self-paced course option.
- Students have access to complete the courses in full for six months from the date of purchase.
- Extensions can be purchased in increments of four months for $50 fee after the initial expiration. Extensions are guaranteed as an option for up to one year.
- If possible, extensions may be done for up to two years, with the exception of course changes that deem it impossible. However, no course access will be granted past two years from the original course purchase date.
Non-credit program class payments, withdrawals, and refunds
- Tuition credit is valid for one year from original course date.
- No refund is provided for any reason for Career Start Post Licensure non-credit courses.
- No refund is provided for any reason for any Exam Prep programs.
- All non-credit courses may be transferred once for no fee within one year of the originally scheduled course date.
- A transfer fee of $15 will apply to a second transfer request within the same one-year time frame
- A transfer fee of $25 will apply to all subsequent transfer requests within the one-year time frame.
- Credit can only be used by the original registrant.
Continuing education and recertification Tuition payments, withdrawals, and refunds
Payments in full are due upon registration for any continuing education or recertification class or course.
No refunds will be made for any continuing education or recertification classes.
- Students who expect they will not or cannot attend scheduled continuing education or recertification classes for any reason must notify Polley Associates at least 24 hours in advance by phone or e-mail.
- Failure to provide advance notification, or failure to complete a scheduled class or course in its entirety, may result in tuition forfeiture. This is considered a No Show, and is not subject to transfer or refund.
- Students can transfer a course once for no fee within one year of the original course date. The student is responsible for any payment difference at the time of transfer. Credit can only be used by the original registrant.
- A transfer fee of $15 will apply to a second transfer request within the same one-year time frame (must provide appropriate notice as listed above).
- A transfer fee of $25 will apply to all subsequent transfer requests within the one-year time frame (must provide appropriate notice as listed above).
Special CE Note: Those electing for our PA/NJ Dual State Continuing Education Package must attend all sessions as scheduled to receive ANY credit. Attendance of only one day or any partial time of this package may not be able to provide any credit. Each cycle has differing requirements, so this package is unique in its timing and approvals. Reach out with questions via phone or email PRIOR to registering for a course.
Participation in live-streamed courses utilizing digital materials
At registration, students participating in live-streamed classes or courses will be notified that they must have the ability to either view materials digitally throughout the course or print a copy of materials for their use. (PDF)
Digital materials will be sent to registered participants via e-mail no fewer than 24 hours before the course start date and time. Many live-streamed classes provide digital PDF copies of materials.
If you require printed materials to be sent for a class that provides only digital materials, you must be registered in full no fewer than 10 days before the course start date and time, and contact Polley Associates via phone to pay an additional fee for printing, shipping, and handling. Prices vary based on the course.
Student identifications and documentation
To ensure Polley Associates complies with various regulatory requirements, students attending any classes or courses may be asked to provide, upon demand, photographic proof of identity such as a current driver’s license, state or military identification, or other similarly suitable documentation. They also may be required to complete and sign an enrollment agreement and complete an end-of-class or end-of-course survey.
Returned check charges
There is a $100 charge for returned checks.
Other applicable policies
Other enrollment and refund limitations or exceptions may apply.
